We are a team that is oriented to listen and to understand exactly what our client needs. This way we can offer, in an objective manner, all the necessary innovation to face the challenges that may be found in the field with a noticeable cost-benefit.
Besides our technical and commercial team, we have a specialized and selected group of post-sales advisors. These professionals have large experience, thus providing all the needed support regarding the follow up and orientation about the use of our products in our clients.
PLANNING FOR RESULTS
Before starting any project on the client, it is essential to realize a complete study about the whole process where BTA will be inserted. This analysis brings together results of other projects, improvements that are needed and the method that will be used to conduct the actions in the process. This determines, alongside with the client, the way and the procedures that will assure the achievement of the best results.
PHYSICAL CHEMISTRY AND MICROBIOLOGICAL LABS
The laboratories that we have are at our clients’ disposal to offer physical chemistry, microbiological and sensorial analysis. This way we can guarantee the quality, not only of the raw material that is used in our processes but mainly of the products that we manufacture at our industrial plant.
The mobile laboratory is at our clients’ disposal to provide them with agility in the required analysis and also to improve sampling, when the main laboratory is required for the tests.
ENGINEERING & EQUIPMENTS
Being an essential service for the success of the results of our products, we invest in engineering professionals and in high performance equipment. This way we can guarantee that our products will have exactly the same effect that was expected in the moment of their application.
Our commercial department has a direct channel with the client so that, besides receiving and invoicing buying orders, it may spot opportunities for improvement. This way, we can provide our clients with the proper agility in the delivery of our products, and this helps in the logistics efficiency.
TECHNICAL SUPPORT AND MAINTENANCE
We rely on a very skilled team that offers the complete support regarding technical doubts, handling and maintenance of our products and equipment and is always prizing for the good and correct functioning of the whole process.